Refund policy

REFUND POLICY

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you received using our return label that is provided by our customer service representatives.

(2) Email us at contact@sayitwithease.com (Name, Order Number, and any information about why you are requesting a refund).

We have a 15-day money-back guarantee with a 30% restocking fee + shipping cost. Once everything is complete, we will process your refund. It may take 3-5 business days to process through your bank.

ALL CUSTOMIZED PRODUCTS ARE NON-REFUNDABLE.

ALL HEALTH AND WELLNESS PRODUCTS ARE NON-REFUNDABLE.

Do not send your purchase back to the address from which it came.

Replacements

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you.  You may need to return the wrong item with a prepaid shipping label (a return label is generated by our customer service representatives via email/chat/sms/phone). You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, we will replace it.  You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

Returned to Sender 

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance. There will be a 30% restocking fee + shipping cost taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case, in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provide the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 3 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. 

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 15 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately, we can’t offer you a refund or replacement. 

RETURN & EXCHANGE PROCESS FLOW

RETURN & EXCHANGE PROCESS FLOW

At Say It With Ease, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 15 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds, and exchanges must be made through our returns process through our customer service team via email at contact@sayitwithease.com.

Please note, that any health/wellness items cannot be returned or exchanged. Customized items are not eligible for exchange or return. 

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at contact@sayitwithease.com with your Name, Order Number, Picture of the defective product/incorrect item, and reason for return/refund. 
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours. 
  • If the order qualifies as approved for return/refund, our team will send you a return label to your email address. 
  • Package your return using the return label from our customer service team and drop it off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address. 
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options: 
    • We can refund your original form of payment in 3-5 business days. 
    • We can send a replacement of the order and have it ready within the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee + shipping cost.  

For inquiries and any other concerns, you may contact us through the following channel: 

Email: contact@sayitwithease.com